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Student Learning Outcomes: Procedure: Learn Submit The student will be able to identify, explain and properly use the components of an email: allocate inbox email with knowledge of what each means use email features make email more effective via emoticons put hyperlinks into email learn and use proper Netiquette recognize the pros of email over other means of communication Learn Components of an email: (take the underlined hyperlinks to learn more) From (automatic) Date/Time stamp (automatic) To  (could be more than 1, implies that the recipient is responsible for the actions explained in the email) cc (could be more than 1, a FYI, For Your Information, implies that the recipients are just being kept informed)  bcc (nobody sees the bcc's, bcc'ed recipients see all the other recipients but do not see other bcc's if there are any) watch the video Microsoft Offices Crabby Office Lady who can teach you lots and listening to her videos is a fun way to do it.  Be sure to listen to "In forwarding hell" about BCC and "Read receipts."   subject (a good one is very important and should summarize the contents of the email,  For my classes subject must begin with CIS100-section # or CIS120-section#) body, emoticons signature  attachments can be of any file type but recipient must have correct software to open it can make email message so large that recipient's mail box won't accommodate it and entire email will be rejected many recipients won't open attachments for fear of viruses allocate inbox email with knowledge of what each means Reply Reply ALL  Forward save in a folder delete mark as unread use email features address books folders groups distribution lists signature make email more effective via emoticons The concepts Some emoticons a very complete list and another huge list  TLA (Three Letter Acronyms) and smileys put hyperlinks into email learn and use proper Netiquette when forwarding and replying to an email removing prior receivers email (unless it is important that the new receiver know who has already see it) remember Forward recipients receive attachments, but Reply recipients do not always check for hoaxes (www.snope.com, sumware.com/hoax.htm) before Forwarding it recognize that people, like the prof, have many simultaneous email conversations going on so It is a good practice to send back the important points of the email you received recognize the pros of email over other means of communication Email Phone Snail-Mail (Post Office) asynchronous synchronous asynchronous Easily and cheaply savable & retrievable Usually NOT Savable & Retrievable unless you plan and record Savable & Retrievable but slow and costly Speed Telephone-tag Sloooooow at best next day Both Sender and Receiver write/read when convenient for each Recipient must answer when the phone rings may miss phone call is usually an interruption Telephone tag Both Sender and Receiver write/read when convenient for each NO cost for delivery May be small cost Very big cost SPAM -Junk mail phishing - big problem Telemarketers, but now "no call list"   Multiple receipts for future without any cost with same cost Conference calls, other than that one recipient Discounts for bulk mailing but costs more for more recipients Immediate reply IF email is checked frequently Immediate feedback IF phone is answered May take many days to reply Could get lost some emails give confirmation of receipt May be when dial wrong number Yes – deliver to wrong address for a fee confirmation of receipt cons of email SPAM Hoaxes viruses phishing     Procedure: David Horsey Aug 11, 2005 Editorial Cartoon Reprinted with Permission of Seattle Post Inquirer ------> If you do not have an email account that is accessible via an Internet browser, go to Yahoo.com, Excite.com or GMail.com (Google) and sign up for an account. If you have AOL, learn to access your account via IE at AOL.com.  Compuserve and Verizon users can also access their email via the WWW. Send the prof email at Follow Netiquette and include several emoticons. Make sure at least 3 classmates have your email address (put it on the board, print it) and that you have the email of 3 classmates. Send several classmates a quick email introducing yourself (cc me at ). When you receive email from fellow students, save their email address in your address book and reply to them. or Alternatively when you receive email from fellow student save their email address in your address book, and then forward it to yet another student (cc me). Create at least three folders (or - move email to the appropriate folder at it arrives.  Do NOT delete any email about this course until after the end of the term. By the 3rd week you should have the email address of most everyone one in the class in your book - enhance the listings with notes about each student.   Send send fun e-mail postcards  to one (or more) classmates. Reply, Reply All and Forward Forward, Reply and Reply ALL all copy the received text into a new email.  Before sending you can, and should, remove unnecessary verbiage.  Only after you've modified the email (optionally) and clicked send is it sent. Reply sets up the email to go back only to the sender   Reply All sets it up to the sender and all other To's and cc's (but not bcc's cause "nobody sees the bcc's").  You can delete some recipients and add new recipient, but remember attachments are NOT resent. You can add more text and delete some of the text that you received.    It is a good practice to send back the important points of the email you received.  Busy folk are have many simultaneous email conversations and need to be reminded what they said to you that you are replying to.  You can, and should, remove unnecessary verbiage. Forward copies the received text into a new email. Next you add recipients as To or cc or bcc.  Then (optionally) add, modify or  delete some of the original message.  Attachments, unless you delete them, are sent as well as any additional attachments.   Subject The subject of an email is THE most important part of the email.  Be sure it describes what is in the email because: Many folk, partially large companies,  use SPAM filtering programs that discard email from people whose email address has not previously been entered as a friend.  This means the first time you email someone, including the prof, a SPAM filter decides if your email is acceptable or not.   A good email subject can prevent your email from automatically being put in the "dumpster".  Some people (like the prof) quickly scan the email that the filter has put in the dumpster, and a good subject can inspire the recipient to rescue your email.  My clue is CIS100 or CIS120 at the beginning of the email subject.  A good subject is particularly important if your email address has lots of numbers like SJc234@yahoo.com or S123456@ucc.edu, which SPAM killing software targets. Assuming you get through the SPAM filter, you still have to get the human being to read your email.  In this day of viruses and other ugly things on the Internet, and with everyone busy and with a limited amount of time, you need to convince the potential reader that this is a good message that they WANT to read.  In a long list of emails the only clues are the From and the Subject.  Make the subject explains the email. After sending your email, it will be in your sent folder.  You may delete it if it is unimportant.  But if you save it, either in the Sent folder or another folder, you are saving it because you want to retrieve it some time in the future.  When you go to retrieve it, the Subject is the easiest and fastest way (unless your email program has a good Search facility like Gmail or other than taking the time to open and read all your saved email to that recipient.)  Even more importantly is if the recipient saves your email, he/she must locate it a week, month, year or several years into the future using the subject that you wrote. Thus, it is essential that you write subjects that are clear and complete.  Though you probably compose the subject before you write the email, before your send the mail, double check that the subject now still summarizes the contents of the email and tells the recipient what is in it and why he/she wants to open and read it.  Listen to an expert: In 3 minutes, learn 3 tips for mastering email etiquette by Sheryl Lindsell Roberts Uploaded to YouTube November 20, 2008 4:19 her website is www.sherylwrite.com Required Parts of the Subject for CIS coursework your cis1x0-xx section for example CIS100-008 or CIS120-300 a  description of why the email is being sent and what it contains such as the name of the assignment you are submitting if the email program you use that does not put your real name in the "From", such as AOL, UCC.edu or comcast.net, also include  your real name in the subject. Submit An email sent to the prof ASAP - be sure to have a proper subject Submit in your portfolio samples (3 or 4) of emails that you have received, forwarded and replied to that include your signature emoticons email from a newsletter postcards use of reply, forward, attachment, cc, bcc forward of several good newsletters, comics etc. a list of your folders and their contents a folder with some send and received email in it your address book that has the email addresses of most classmates and at least one disruption list (group)  Assessment projects receipt of email with proper subject record of email send & received throughout the term quiz covering email components differences between, to, cc, bcc distribution of inbox email (Reply, Reply ALL,  Forward, folder, delete) netiquette, emoticons, hoaxes, SPAM   [ Home ] [ Site Map and Search ] [ What's  New/What's Due? ] [ General Guidelines ] [ Assignments for CIS 100 ] [ Calendar- CIS100 ] [ CIS 100 Syllabus ] [ Hints for Assignments ] [ Student Learning Outcomes ] [ Word Processing ] [ Internet & Email ] [ Spreadsheets ] [ Access DB ] [ PowerPoint ] [ Portfolio ] [ Up ] [ Introduce Yourself ] [ WebBoard for CIS100 ] [ Send and Receive Email ] [ Use Web Text & Graphics ] [ Internet Does Translation ] [ Customizing a Portal ] [ Write a review ] [ Create a Personal Web Site ] [ Hints for Email ] This page was created by   and was last updated on 09/15/07 Page Name:  Send and Receive Email URL:             http://faculty.ucc.edu/business-greenbaum/Intro/C100IN_email.htm Disclaimer:  Information on this site represents the thoughts and opinions expressed by the author and not that of Union County College.  The author takes full responsibility for the information presented.  By using the information contained herein, the user willingly assumes all risks in connection with such use.  Neither the author nor Union County College shall be held liable or responsible for content, errors, and/or omissions in information herein or information contained on any Web Page to which it is linked.  Furthermore, neither the author nor Union County College shall be liable for any special, consequential, or exemplary damages resulting, in whole or in part, from any user's use of, or reliance on, this material or material set forth on any Web Page to which it is linked.  Copyright:      ã Maureen Greenbaum Sumware in NJ  2001, '02, '03, '04, '05, '06, '07, 08, 2009.  All rights reserved.